At CelestiaBazaar, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please review our return policy below to understand how we handle returns, exchanges, and refunds.
We accept returns under the following conditions:
The item must be unused, unworn, and in its original condition.
The product must be returned with all original tags, labels, and packaging.
A return request must be submitted within 7 days of receiving the item.
Certain items such as personal care products, perishables, custom-made items, and final sale products are not eligible for returns.
Log in to your CelestiaBazaar account.
Go to “My Orders” and select the item you wish to return.
Click “Request Return” and fill in the required details.
Our team will review your request and provide return instructions within 24–48 hours.
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Exchanges are possible for size issues or defective items.
To exchange, follow the same return process and mention the replacement size or reason.
We do not accept returns on:
Undergarments, swimwear, and hygiene-sensitive items
Personalized or custom-made products
Gift cards or digital items
Items marked as "Final Sale"
Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.
We recommend using a trackable shipping service to ensure safe delivery of returned items.
If you have any questions or concerns regarding your return, feel free to contact our support team at support@celestiabazaar.com or visit our Contact Us page.
Thank you for shopping with CelestiaBazaar!
We’re committed to ensuring your experience with us is smooth, transparent, and hassle-free.
